No returns will be accepted without prior authorization of REAGAN WIRELESS RETURN DEPT, which shall not be unreasonably withheld. Returns for defective items (i.e. items that have not been abused, misused, or altered) will be accepted. Return authorization must be obtained within 30 days of receipt of the product, and the product must be received within 15 days of the authorization issuance. Original shipping & handling are not refundable; (iv) Applicant is responsible for shipping and proof of delivery on all returns (retain all tracking information from the shipper until credited; REAGAN requires that return shipments be properly packed and fully insured). Returns are subject to a restocking fee of 15%, which will not apply to returns of defective or incompatible items. All non-product related fees (such as installation charges or special delivery instructions) are not refundable. Unauthorized returns will not be accepted. All returns must contain all kitted accessories. Any missing items will be subject to a replacement charge.